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Frequently asked questions

If you have a general enquiry about our products, delivery or guarantees then you may find your answer on our FAQs page here.

How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.

Why is my tracking number not updating online?
Since we are working with an overseas fulfillment center please allow 1-3 days for your tracking number to be updated in our system once your shipping confirmation email is received. Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.

Lost Stolen or Undelivered Packages
PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

Orders with incorrect address information
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

Will there be duties/taxes on my package?
Due to the small stated value amounts entered by our fulfilment centre it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

Backorders
Sometimes an item is so popular it gets snagged up before we know it! Don’t worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we so much appreciate your patients! If the item is backordered longer than two weeks, a refund can be issued upon request to support@variousshades.com

Sale Items Sale items are all FINAL SALE & cannot be returned or exchanged.
How do I exchange my order?
We only exchange items if they are defective or damaged. Otherwise we are more than happy to accept a return (please see “Return” FAQ for instructions) and you can place an order for the new item you would like on our website. If your item qualifies for an exchange please email us at support@variousshades.com Damaged or Incorrect Products If you receive a damaged item you must notify us within 3 days of receipt at support@variousshades.com for a replacement item or a store credit to be issued. It is the customers’ responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced. Accidents happen! If you have received an incorrect item in your order please contact us at support@variousshades.com so we can get a replacement package out to you as soon as possible!

How do I edit or change my order?
Once your order has been submitted it can no longer be modified. Please make sure to double and triple check that all items you loved are in your cart, the address your order is being shipped to is spot on, and the payment method you are using is good to go!

How do I cancel my orders?
In order to get your item out to you as soon as possible we cannot accept cancellations more than 1 hour after your purchase. If you are within this time frame please email us at support@variousshades.com. Otherwise we are more than happy to accept a return once you have received your products.